This course prepares the student for
administration and management roles in physical
therapy. Emphasis is on interpersonal interactions
with health care professionals and effectively
applying concepts, theories and principles of
leadership and management in the provision of
physical therapy services. Strategies to manage
human resources effectively are examined,
including: feedback (performance appraisal
process), recruitment, retention, empowerment/
delegation, time management, conflict resolution,
motivation, teambuilding and mentoring/coaching.
Analysis of financial planning, budgeting and
reimbursement methods, continuous quality
improvement (CQI) and marketing strategies in
physical therapy are integral topics threaded
throughout this course. Students are expected to
systematically identify common problems in the
workplace and work on resolutions. Special
consideration will be given to developing good
interpersonal relationship and communication
skills and effective group process. Learning
strategies are primarily experiential and include
real-world challenges, the use of simulation/
role-playing and case studies. The student is
prepared for the administrative role in physical
therapy. Emphasis is on applying management
strategies and tactics in authentic and simulated
situations. Students are expected to
workplace and assess and apply (whenever
possible) resolutions. An understanding of
individual interpersonal styles and how each
style interacts with others is built enhances the
leadership development process undertaken in this
course. Management topics addressed include:
planning and organizing, directing and
controlling, financial management (i.e. budgeting)
, quality assurance and marketing. Effective
human resource management strategies are
analyzed, including: selection interviewing,
coaching and feedback, professional development,
motivation, teambuilding, and conflict resolution.